Privacy Policy



English Books and Games recognises that the privacy and security of your personal information is very important.

This article sets out what we do with your information and how we ensure its security. It also explains where and how we collect your personal information, as well as your

rights over any personal data we hold about you.

This policy applies to you if you use our products or services by phone, online or if you are interacting with us on social media.


 What sort of personal data do we collect?

 Information that you provide to us by phone, online, email, post or social media such as your name, address, telephone number and email address.

 Your account login username but not your password which is encrypted to prevent fraud.

 Books and products that you have ordered or services used.

 Information about how you access our Services by IP address.



 We will only collect and process your data with your consent. An example of this would be when you tick a box to receive emails about events.

 When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.


 Contractual obligations

 In certain situations, we need your personal data to comply with our contractual obligations. This may be to contact you in regard to an order you have placed or to post

 an item to your home address if you have requested.


 Legitimate interest

 In specific situations, we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and

 which does not materially impact your rights, freedom or interests.


 How do we use your data?

  • To respond to any queries you have.
  • To process your orders or requests.
  • To process a payment from you or give you a refund.
  • To offer you payment in the currency of the country you are located in.
  • To prevent fraud.
  • For data analysis so that we can improve our service to you.
  • To contact you about products and services.


How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’.

Access to your personal data is password-protected.

We hold no credit card numbers on our internal systems.

We carry out software security scans to identify ways to improve security.


 How long will we keep your personal data?

 Whenever we collect or process your personal data we will always retain your personal information in accordance with law and regulation and never retain your information

 for longer than is necessary for the  purpose for which it was collected.

 At the end of that retention period, your data will either be deleted or anonymised.

 Under the General Data Protection Regulations, you are free to access the personal information we have collected in your registered customer account.

 This information can be edited or deleted by you.

  At all times as our customer you have the right to:

  • data rectification / correction
  • data portability
  • restriction of further processing
  • access to personal data
  • be forgotten


Follow  the links in the footer to 'My Account' to learn more about your personal data


 Who do we share your personal data with?

 We sometimes share your personal data with trusted third parties: examples are couriers.

 We have agreements with these third parties to ensure that:

  •  We only give them the data they need for this specific purpose.
  • They delete or make anonymous any personal data when they stop working with us.


 We will only share data with third parties for their own purposes and only if you have given specific consent for us to do this. For example, if you entered a competition

 and you agree to accept marketing information from them.

 We may share information about fraudulent or potentially fraudulent activity in our online systems. This may include sharing data about individuals with law

 enforcement bodies.

 We currently use the following companies, who will process your personal data as part of their contracts with us:


  • Sprinter
  • Pick pack Pont
  • PayPal


Links to other websites

 We may provide you with links to other websites. We cannot be held liable to you for any issues arising in connection with their content, services or use of your


 We recommend that you review the  privacy policy on each website in order to understand how they might process your data.


 Keeping you informed about products and services

 If you consent to English Books and Games sending you information about new books, products and services we would be delighted to do so.

 If you wish to amend your marketing preferences, you can do so by clicking the unsubscribe link on any marketing messages that you receive from us or

 by contacting us here


Where do we process your personal data?

 From time to time we may transfer your personal information to service providers based outside of the EEA for the purposes described in this privacy policy but

 particularly to fulfil your order orprovide support services. If we do this your personal information will continue to be subject to safeguards set out in the law

 and we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.


 What are your rights in regard to your personal data?

 You have the right to access the personal information that we hold about you and you also have a right to stop or limit the processing of your data in certain

 circumstances or to correct inaccurate data. You have the option to access your personal information held on our systems and delete it permanently.


 How our providers use your personal data

 When you apply for a product or service from one of our chosen providers, your data will be collected and used by them under the terms of their own separate privacy policies.


 Further questions

 We have  appointed a Data Protection Officer to help you with any questions you have. Please click the link here:


 Contacting the Information Commissioner’s Office

 If you are unhappy with the way we have handled your data or have not had a satisfactory response to your requests you have the right to contact the

 Information Commissioner’s Office in  Hungary