Terms & Conditions
Pricing
Jol Angolul Kft trading as English Books and Games aims to give the most
accurate information on book prices at all times. We will make all reasonable
efforts to present accurate information but we cannot guarantee the price or
our ability to supply any particular book or game.
All prices on our website are displayed in Hungarian forint or optionally
in euros .
Customs Charges
If you are ordering goods for delivery outside of the EU, please note that
your consignment may be subject to import duties and taxes, which are levied
once the goods reach the country of destination. Any such charges levied in
relation to customs clearance must be paid by you. It is accepted by you that
English Books and Games has no control over additional charges in relation to
customs clearance. English Books and Games recommend that you check with your
local customs officials or post office for more information regarding
importation taxes/duties that may be applicable to your online order.
Contract
When you place an order to purchase a product from English Books and Games,
we will send you an e-mail confirming receipt of your order and containing the
details of your order. Your order represents an offer to us to purchase a
product which is accepted by us when we send e-mail confirmation to you that
we've despatched that product to you (the "Despatch Confirmation
E-mail"). That acceptance will be complete at the time we send the
Despatch Confirmation E-mail to you. Any products on the same order which we
have not confirmed in a Despatch Confirmation E-mail do not form part of that
contract.
Privacy and Cookie policy
Click here for
Security
English Books and Games uses industry standard Secure Socket Layer (SSL)
encryption to ensure the highest security for personal details submitted to us
over the Internet. We do not store any credit card information as all payments
are transferred on the Paypal payment platform.
Refunds and returns
English Books and Games gives a full refund on returned merchandise .
Merchandise must be returned within 30 days of the purchase date This policy is
in accordance with the Hungarian Consumer Contracts Regulations. A full refund
will be given for the returned items (including original postage costs),
providing they are in their original condition and accompanied by a copy of the
delivery note or receipt. Any postage costs incurred when returning your items will
be at your own cost.
If we have made a mistake in fulfilling your order or your item is damaged,
we will either replace the item or give you a full refund (including your
postage costs). Please state which option you prefer. We will wait until we
receive the faulty product from you
before despatching a new one or issuing a refund..
In all cases, items should be returned in their original packaging to:
English Books and Games (Jol Angolul kft) ,Tölgyfa u.11, #2, Budapest 1027,
Hungary
Items should be returned to us by the most economical method. We recommend
a standard parcel service from Magyar Posta with recorded delivery. The
products remain your property until we have received them.
All returns are accepted at the discretion of English Books and Games.
Please allow 14 days (in addition to the delivery time) for the return to be
processed. Refunds will be given in the same tender type as the original
payment.
Please note that our Standard Returns policy does not apply to business
customers. Business customers may return 10% of their orders within 60 days,
providing the items are in their original condition. Postage costs to send the
items to us will be the responsibility of the customer.
Non delivery
In the event that a despatched item is delayed or assumed lost in transit
we cannot offer to replace or refund until:
10 business days after despatch if the item was sent within Hungary
15 business days after despatch if the item was sent to the EU and Europe
Termination
Jól Angolul kft trading as English Books and Games reserve the right to
refuse service, terminate accounts, and/or cancel transactions at its
discretion, if English Books and Games believes that customer conduct is in
violation or breach of any applicable law or English Books and Games' terms and
conditions. This does not affect your statutory rights as a consumer. Contracts
are established at time of despatch.
Are children allowed to use englishbooksandgames.com?
englishbooksandgames.com doesn't sell products for purchase by children. We
sell children's products for purchase by adults. If you're under 18, you may
use englishbooksandgames.com only with the involvement of a parent or guardian.
